Middle Village Auto Repair

Shop For Tires
1

I recently had an extremely disappointing experience at Pace Tire Pros. I took my car in to get my AC checked out because it was blowing hot air, but they tried to take advantage of me by over charging. They claimed I needed a brand new compressor that was not only exorbitantly priced ($1,900) but also turned out to be completely unnecessary after I got a second opinion from a trusted mechanic that charged me $100. The staff was pushy and dismissive when I questioned the charges, and they seemed more interested in making a quick buck than providing honest service. The whole experience left me feeling frustrated and taken advantage of. I strongly advise anyone to steer clear of this place if you value your time, money, and peace of mind.

Cristian, I find this review troubling. When you came in to pick your car up you dealt with me directly. I explained to you that the vehicle needed an ac compressor based on our assessment. I explained how we got to that diagnosis, and I showed and handed the piece we found that came off of your old compressor. I explained how your vehicle had the new R1234yf freon, which is expensive and that the compressor was available directly from Honda. The list price on that part is $977, + labor+ the freon. I told you specifically that I agreed it was expensive but the inly aftermarket alternative that I found saved approximately $150 and that I didnt see the point. You mentioned that you were going to get a second opinion and I said no problem, handed you the part we found and told you to show the other shop this piece. We shook hands and that was the end of it. I’m not sure how that is considered pushy as that was not remotely our intention. I thought that I was being helpful i explaining yo you what we found. I will reach out to you tomorrow when we are in the shop to see what we could have done better to express ourselves without coming off as pushy. Sincerely Lawrence (owner Pace)

- Pace Tire Pros
5

Very happy with the service and convenience

5

Kranz, thank you for trusting us with your Hyundai. Let us know if you need anything further in the future.

- Pace Tire Pros
5

Great service. Courteous staff

Rocco, thank you for purchasing tires from us for your Ford. We hope you choose us again in the future for your tire and auto mechanic needs.

- Pace Tire Pros
5

Ted thank you for the 5 star rating!

- Pace Tire Pros
5

Great fast service and reasonable price.

5

Always say a nice experience, Service advisor. José is always professional, informative and patient. I always receive the courtesy calls explaining any and all issues. No surprises and straightforward with pricing. Owner and employees seem like they care about the customer and the community.

5

Great work on my 2012 Chevy Traverse. They called and informed me everything that needed to be done. I’ve been a customer since 2008

Saki, thank you so much for the review and the continued loyalty over the years. We're glad your vehicle is now running to your satisfaction. Have a great week!

- Pace Tire Pros
1

Even through the inspection failed, I still was charged $200, and the mechanic even broke the car. The offer of $8,000 is ridiculous, so I went somewhere else and spent only $1,700.

HHQRHH, you brought us a 22 year old work van (with 225,000 miles) in a deplorable completely unsafe condition. You asked us to run your inspection and replace your radiator. After spending hours looking over your vehicle. We told you that we could not in good conscience pass this vehicle. We emailed you a detailed list with pricing about everything that failed inspection. You told us to just do the bare minimum. After telling you the vehicle fails inspection unless all this work was done. You decided not to proceed with the repair. We understand that is your right, but your review is untruthful and does not share the full story. You had a one inch crack in the radiator with a plastic bag stuffed in it. That's why it was leaking coolant. We did nothing to that and didn't proceed further. The two rear tires were completely bald with no tread left. The headlamp assembly was broken, the water pump was leaking. The vehicle had excessive play in the front outer tie rods and drag link, all of which were original to the vehicle and covered in rust. The front wheel bearings needed to be at the very least repacked, possibly even replaced, the rear brakes were metal on metal and the right side passenger i beam pivot bushing was completely torn through. There is no way that all this work was done for $1700 as that covers less than half the cost. We are a very forthright and straight forward shop and would rather be upfront with someone then give a half hearted repair. NY State law says that the inspection fee is charged pass or fail. Which we did. We also told you we were going to charge you an additional hour's labor for completely checking your vehicle from end to end and for storing it an additional two days before you picked up. You agreed with those charges and we shook hands and all moved on with our day. For you to leave a negative review but only share a very bird's eye view of what transpired without providing any context is unfair and outright antagonistic. I'm sure you brought the vehicle to a shop that did exactly as you asked and your vehicle is currently on the road driving in an unsafe condition to yourself as well as other drivers around you. If you'd like to actually have a conversation about your vehicle, please feel free to call the shop at 718-779-3500 and ask for Lawrence the owner.

- Pace Tire Pros
5

Kamil, thank you for the 5-star rating!

- Pace Tire Pros