As someone who finds 90% of auto shop experiences in New York very daunting and anxiety-producing (where the hell do you park, will the mechanics be honest with the work and the pricing, will I be talked to differently because I’m a woman?) it was refreshing to find the good people at Pace Tire Pros. I came in on the Tuesday before July 4th because another tire shop had found that my tires needed to be replaced ASAP and my wheels were misaligned. I wanted to find a shop that could do both so I came Tuesday morning and explained this to T who was behind the desk at the time. He was very patient and efficient, he told me he would put an order in for the tires but it might take 2 days. I was disappointed because I had planned to take my pup hiking for July 4th to avoid the fireworks. He saved me by telling me that my current tires wouldn’t make that trip (cause I honestly just thought about going anyways if the tires weren’t there in time) but they ended up calling me later that day and told me the tires would be there later that evening and I could come in tomorrow to get the work done. Cut to July 3rd, I was there right when they opened - they told me to get there as early as possible because they would be busy and boy were they right. I think the work on my car ended up taking longer than any of us thought it would but Lawrence (the owner, as I later found out) came out and was up front about why it was taking so long, and honestly, I’d rather have them take the appropriate amount of time on my car than try to rush through anything. Lawrence was also super sweet to my pup, who I brought into the shop because it had gotten so hot outside. I’ve also had him check in afterwards to see how the car is doing, you just don’t find that kind of care and attention in many auto shops. Will 100% bring my car here any time it needs work done!
Mackenzie, wow! What can we say other than this is such a sweet and humbling review. We cannot tell you how much we appreciate that you took the time to highlight our customer service. We're glad that coming by the shop wasn't too daunting and that we were able to take care of you guys even if it took longer than anticipated with the pre-holiday crowd. The pleasure was all ours and we're glad you were able to get Koda out of the city for the 4th. We loved meeting him and seeing the pictures of him afterwards. Thank you again and we hope you have an amazing weekend.
- Pace Tire Pros