I recently had an extremely disappointing experience at Pace Tire Pros. I took my car in to get my AC checked out because it was blowing hot air, but they tried to take advantage of me by over charging. They claimed I needed a brand new compressor that was not only exorbitantly priced ($1,900) but also turned out to be completely unnecessary after I got a second opinion from a trusted mechanic that charged me $100. The staff was pushy and dismissive when I questioned the charges, and they seemed more interested in making a quick buck than providing honest service. The whole experience left me feeling frustrated and taken advantage of. I strongly advise anyone to steer clear of this place if you value your time, money, and peace of mind.
Cristian, I find this review troubling. When you came in to pick your car up you dealt with me directly. I explained to you that the vehicle needed an ac compressor based on our assessment. I explained how we got to that diagnosis, and I showed and handed the piece we found that came off of your old compressor. I explained how your vehicle had the new R1234yf freon, which is expensive and that the compressor was available directly from Honda. The list price on that part is $977, + labor+ the freon. I told you specifically that I agreed it was expensive but the inly aftermarket alternative that I found saved approximately $150 and that I didnt see the point. You mentioned that you were going to get a second opinion and I said no problem, handed you the part we found and told you to show the other shop this piece. We shook hands and that was the end of it. I’m not sure how that is considered pushy as that was not remotely our intention. I thought that I was being helpful i explaining yo you what we found. I will reach out to you tomorrow when we are in the shop to see what we could have done better to express ourselves without coming off as pushy. Sincerely Lawrence (owner Pace)
- Pace Tire Pros