Middle Village Auto Repair

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5

Very happy with the service and convenience

5

Great fast service and reasonable price.

5

Always say a nice experience, Service advisor. José is always professional, informative and patient. I always receive the courtesy calls explaining any and all issues. No surprises and straightforward with pricing. Owner and employees seem like they care about the customer and the community.

5

Great work on my 2012 Chevy Traverse. They called and informed me everything that needed to be done. I’ve been a customer since 2008

Saki, thank you so much for the review and the continued loyalty over the years. We're glad your vehicle is now running to your satisfaction. Have a great week!

- Pace Tire Pros
1

Even through the inspection failed, I still was charged $200, and the mechanic even broke the car. The offer of $8,000 is ridiculous, so I went somewhere else and spent only $1,700.

HHQRHH, you brought us a 22 year old work van (with 225,000 miles) in a deplorable completely unsafe condition. You asked us to run your inspection and replace your radiator. After spending hours looking over your vehicle. We told you that we could not in good conscience pass this vehicle. We emailed you a detailed list with pricing about everything that failed inspection. You told us to just do the bare minimum. After telling you the vehicle fails inspection unless all this work was done. You decided not to proceed with the repair. We understand that is your right, but your review is untruthful and does not share the full story. You had a one inch crack in the radiator with a plastic bag stuffed in it. That's why it was leaking coolant. We did nothing to that and didn't proceed further. The two rear tires were completely bald with no tread left. The headlamp assembly was broken, the water pump was leaking. The vehicle had excessive play in the front outer tie rods and drag link, all of which were original to the vehicle and covered in rust. The front wheel bearings needed to be at the very least repacked, possibly even replaced, the rear brakes were metal on metal and the right side passenger i beam pivot bushing was completely torn through. There is no way that all this work was done for $1700 as that covers less than half the cost. We are a very forthright and straight forward shop and would rather be upfront with someone then give a half hearted repair. NY State law says that the inspection fee is charged pass or fail. Which we did. We also told you we were going to charge you an additional hour's labor for completely checking your vehicle from end to end and for storing it an additional two days before you picked up. You agreed with those charges and we shook hands and all moved on with our day. For you to leave a negative review but only share a very bird's eye view of what transpired without providing any context is unfair and outright antagonistic. I'm sure you brought the vehicle to a shop that did exactly as you asked and your vehicle is currently on the road driving in an unsafe condition to yourself as well as other drivers around you. If you'd like to actually have a conversation about your vehicle, please feel free to call the shop at 718-779-3500 and ask for Lawrence the owner.

- Pace Tire Pros
5

Kamil, thank you for the 5-star rating!

- Pace Tire Pros
5

Garrett, thank you for the 5-star rating. I'm glad we provided you with excellent service.

- Pace Tire Pros
5

The Service at Pace Tires was absolutely Excellent very professional job I love it there thanks guys you are all awesome and my car drives beautifully

Lynn, this is the kind of review we strive for. Thank you so much for taking the time to leave feedback. We're glad that you were left satisfied with our service!

- Pace Tire Pros
5

Had an awesome experience at this place! Lawrence, Jose and Javier were very accomodating to my concerns. It's hard to find a place you can trust for your car nowadays. Glad i found this place. Highly recommended!!!

Alvin, thank you so much. We are glad we solved the noise concern. Have a good trip.

- Pace Tire Pros
5

My car was making a noise for a while. I took it to a few mechanics and they couldn’t figure it out. I took it to Pace Tire Pros and they called me to let me know where the noise was coming from and how much it would cost. They returned my car with a reasonable time. The parts also has warranty. I highly recommend this place.

Jlove, thank you for the review and I'm glad we were able to solve what others couldn't. We appreciate the feedback and hope you'll use us for your next service.

- Pace Tire Pros