Middle Village Auto Repair

Shop For Tires
5

I have been a satisfied customer of Pace for longer than I can remember. They are simply the best around!

5

Pace Tire Pros is an exceptional business!! I needed my tire pressure monitor light to be checked. The light was on again and I pitched the idea of a slow leak to the staff. Not only did they listen but I was greeted with genuine customer service from the moment I parked my vehicle on the lot. The Manager's professionalism and that of his staff is remarkable. My tire had a nail in it and they fixed my tire fast while I waited in a clean, comfortable space. My first time there is much appreciated! Pace Tire Pros is definantly a tire business I'd retun to if I ever need tire services!! Thank you!!!!

Linda, thank you so much for the lovely review. We’re glad we got your tire patched and you in your way quickly !

- Pace Tire Pros
1

Too busy to look at my car - long standing customer. I found another place that took me right away.

Joanna, I waited a couple of days to respond because I believed that the further details of what actually happened might cause you to change or remove your review. Since it hasn't been changed, I feel compelled to respond now. To be clear, we never said we were too busy to look at your car. We operate on a strict walk in (first come, first served) policy. We've done business this way through various business owners and we try an operate as fairly as possible to all customers. That being said, when your husband brought the vehicle in two days ago, we told him at the onset that we were currently booked for diagnostic work and that we'd be happy to hold the vehicle until Monday potentially so it was the first one we worked on next week. We mentioned that if things changed we could look at it sooner, but that wasn't promised. He said that's fine and understood, worst case scenario, he would pick the vehicle up Saturday if he needed it, and it was safe to drive and that he'd bring it back on Monday. We agreed. At 2:30 the same day, you called up asking for a status on your vehicle. We reiterated the conversation we had with your husband and after you were noticeably upset on the phone that we hadn't looked at it yet. You hung up the phone on our service advisor. The service advisor came out to our shop manager told him what transpired and we at that point moved things in the shop around so that we could look at your vehicle same day. At 4:30 your husband showed up to pick up the car. I politely explained to him that after the conversation with you, we adjusted things in the shop and started looking at your vehicle earlier than we had previously mentioned. He was very understanding and appreciative and explained that you had made an appointment for the dealership the next day but that he would have you cancel the appointment and then he left the vehicle in our care. I explained that while the dealership might take the vehicle the next day, in my experience anything diagnostically related with the dealership would take days if not a week. The next morning (yesterday) we called you guys nice and early with our diagnostic finding, got an approval on the vehicle repairs and repaired it within a few hours and within the timeframe we spoke about on the phone. Later in the afternoon, your husband picked up the car, thanked me profusely for fixing the vehicle quicker than we said we would even look at it and said that he would discuss this review with you because in his opinion it was unreasonable. While I stand firmly by the feeling that people(customers) should 100% share their feelings about how they were treated by a business, your review is misleading and not indicative of what actually happened in your scenario. I'd love to personally discuss this further with you. Please feel free to call the shop at 718-779-3500 and ask for Lawrence.

- Pace Tire Pros
5

I’ve been a long time customer of Pace, and I’m always pleased with their service. They are courteous and knowledgeable, and I trust their judgment and their work.

Paula, thank you so much for the kind words and 5-star review. Your trust in us both personally and professionally means the world to us.

- Pace Tire Pros
5

Brian, thank you for the 5-star review

- Pace Tire Pros
5

The guys handled everything with great professionalism. I had screws in two tires and they were even capable of repairing one of the tires!!

Edward, thank you for the review. We're glad you like the new tires you ordered and are appreciative of the additional flat repair.

- Pace Tire Pros
5

Always great diagnosing and craftsmanship!

Thank you for the 5-star review and for the continued business.

- Pace Tire Pros
5

Awesome guys with awesome attitudes and work ethic.

5

Excellent and prompt service

Harun, we’re glad you like the speed and quality of your service. Thank you for the 5-star review.

- Pace Tire Pros
5

Very professional and fast service.

Petr, we are glad we were able to get you in and out quickly thank you for leaving a 5star review.

- Pace Tire Pros