Middle Village Auto Repair

2322 reviews
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(347) 418-0804
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5

Quick service. Took me in immediately.

5

Excellent service!!!

5

I called Pace Tire after noticing one of my tires was low at 28 PSI. They told me I could come right in, and the price they quoted for checking/patching seemed fair. When I arrived, the process was a little more involved than I expected, and what sounded like a quick 5-minute visit was really going to take closer to 35–45 minutes because they wanted to put the car on the lift and properly diagnose it. I didn’t have enough time, so I decided not to go through with the service. Before I left, they offered to top off my tire with air, which I really appreciated. The staff was polite and helpful, and the technician came right out to assist me. It turned out I only needed air, but I appreciated their professionalism and hospitality.

Leonard , thank you for the review and for highlighting our service. Yes we do a full blown patch here which requires taking the tire off the rim. Then we rebalance there tire. It is a more involved process than simply plugging the tire. I’m glad you just needed air and we were able to get you in and out quickly.

- Pace Tire Pros
5

As usual, service was excellent, L.P, Sasha, and Boris were great and very professional.

1

I went in for a routine oil change and tire rotation and walked out paying 3k for services that were not checked with me first! There were things done that I know I didn’t need at the time like a new battery and almost 200 for fuel injection cleaning! All I hear from my friends is I got scammed! I have been here before and at least they told me what really needed to be done and what could wait! Not this time got the call the next day at first they want 3.5k not including tax and a service fee for using a credit card! This really hurt me financially! In response to you I was NEVER contacted on what was needed! ! And your statement proves that I diid not approve of the work I knew about the steering issue only!from coming in for an inspection in Oct.i had sticker shock when it came time to pay the bill!I would have not done the battery’ I would have not done the tires! I would have not done the fuel injection and WAS NOT contacted before the work was done ! I was not ok with what you did but was not going to make a scene in the office with people there! I will not be back!!

Alison, While you did come in for an oil change and tire rotation, we called you and spoke to you about your vehicle before we did any work. Primarily that you needed (2) tires and front lower control arms because those tires were worn very unevenly. We did nothing without your ok first. We advised the service that was recommended includinga fuel injection service and then did everything because you approved it. When you came in to pay and talked to me (Lawrence) you told me that you weren't expecting that sort of work and I said no problem and offered to take 10% off the total service bill which you were happy with. I'm sorry if that still wasn't enough but it seemed at the time that you were ok with that. I'll follow up with you on Monday to see if there is anything we can do to better this situation for you going forward because we do not want our customers feeling this way. Have a great weekend and I'll talk to you afterwards.

- Pace Tire Pros
3

Ellen, it was nice talking to you. I'm glad that you mistakenly rated us 3 stars and meant to do 5. We're ecstatic that you were actually very happy with our service. If you need anything else in the future, do not hesitate to ask.

- Pace Tire Pros
5

Excellent and professional courteous service

5

Very helpful kept to appointment schedule

5

Absolutely great service all across the board.

Harley, thank you so much for the review. Glad we were able to get your corvette taken care of

- Pace Tire Pros
5

Super professional, and took the initiative to work through an order issue that I had with Goodyear. The team was kind, courteous, and I will be back for sure.

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