It’s time I spoke about my experience here. I spoke to one of the techs about them helping me solve a potential issue with a turning noise coming from both sides of the car. They said they’d be able to fix the problem and more for a whopping $2000. I spoke to the manager of the store confirming this. The car worked fine upon receiving it the first time. There were issues again, I take it back only for them to tell me they can’t do much else. Fast forward to now, And the issues are MUCH worse. I feel extremely ripped off and torn. You can only really trust them doing anything tire related or maybe even an oil change. Not much more on the mechanical front.
Nicole, I'm sorry you feel your experience was less than satisfactory. When you came in October we corrected a humming noise coming from the R/F and we had no further noises which you confirm in your review. When you came back, we heard so many noises coming from the front end that we actually had you road test the vehicle with us. We determined that with over a 115,000 miles, the vehicle needed substantial further front end work. We checked over the work that we had done previously and that was all perfectly intact. In a perfect world, we agree it would have been better had we anticipated the further repair but unfortunately we cannot always tell in advance what a vehicle will need coming up. Being that the first repair was an expensive one, we were trying to not make the repair overly expensive because we do not over sell stuff to customers. Upon seeing the additional noises the second time. We did tell you what further repairs would be needed. We didn't charge you to look over the vehicle a second time and we provided an estimate. We agree that we wish this went differently and we hope that we can salvage our relationship going forward. Please call the shop and ask for Lawrence. We'll do what we can to make this right for you.
- Pace Tire Pros