Middle Village Auto Repair

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5

Excellent service. Simple. Timely. Professional. Knowledgeable. Thank you!

Theresa, thank you for the lovely review.

- Pace Tire Pros
5

Had an emergency with my car smelling like gas from the inside. Called the dealership they didn’t have any openings till July one month later, similar situation with 3 more dealerships I called. One would think a gas issue is an emergency. Let me add car is under warranty. I knew I could rely on Pace to look at my car ASAP so went to them. They kept my car for a day did all the necessary diagnostic testing. Since I didn’t know how long I’d be without the car i was forced to rent one due to work and family responsibilities. After the second day and further testing ,to my relief there were no issues found with the car. Pace went above and beyond to make sure my car was safe and also that I got it back in a timely manner. Cannot thank them enough!! I ended up contacting Corporate for my car manufacturer and will be getting reimbursed for any out of pocket expenses, so at the end of the day a happy ending. Thank you again Pace for once again saving the day when called upon on short notice!

5

The first company I did business with in NYC! I couldn't have asked for better Customer Service, Great service & Awesome price! I would recommend them ANYTIME!

Nancy, thank you so much for leaving such a sweet review. We’re glad your vehicle just needed the battery. Have a great weekend!

- Pace Tire Pros
5

Got one of my tires patched. Super quick, efficient, and affordable service. Workers were professional and personable. Went first thing in the morning and my tire was looked at right away. Would recommend.

Christine, I’m glad we got you in and out quickly and provided good customer service. Thank you got taking the time to leave such a nice review.

- Pace Tire Pros
5

Complete

5

Pace tire pros were very accommodating and professional. I will definitely be going back on my next scheduled maintenance for my vehicle.

Sean, thank you so much for this review. Glad we were able to accommodate you and get you taken care of.

- Pace Tire Pros
5

This place is GREAT! I got 4 brand new tires and wheel alignment for an excellent price. Jose was fantastic. I am now going to go there for oil change, and my inspection. I highly recommend them.

Denise, thank you so much for the wonderful feedback. I'm glad we earned your trust and your business. We appreciate the kind words and will see you at your next service.

- Pace Tire Pros
5

Professional service, competitive prices and friendly people, can’t go wrong here.

Romi, thank you for the 5-star review and for highlighting our prices and friendly staff.

- Pace Tire Pros
5

Been coming to Pace Tire for over 25 years and they never disappoint. Got an oil change and they found that my battery was low so I also hit a new battery and had done other preventative maintenance done. All was fantastic.

1

I recently had an extremely disappointing experience at Pace Tire Pros. I took my car in to get my AC checked out because it was blowing hot air, but they tried to take advantage of me by over charging. They claimed I needed a brand new compressor that was not only exorbitantly priced ($1,900) but also turned out to be completely unnecessary after I got a second opinion from a trusted mechanic that charged me $100. The staff was pushy and dismissive when I questioned the charges, and they seemed more interested in making a quick buck than providing honest service. The whole experience left me feeling frustrated and taken advantage of. I strongly advise anyone to steer clear of this place if you value your time, money, and peace of mind.

Cristian, I find this review troubling. When you came in to pick your car up you dealt with me directly. I explained to you that the vehicle needed an ac compressor based on our assessment. I explained how we got to that diagnosis, and I showed and handed the piece we found that came off of your old compressor. I explained how your vehicle had the new R1234yf freon, which is expensive and that the compressor was available directly from Honda. The list price on that part is $977, + labor+ the freon. I told you specifically that I agreed it was expensive but the inly aftermarket alternative that I found saved approximately $150 and that I didnt see the point. You mentioned that you were going to get a second opinion and I said no problem, handed you the part we found and told you to show the other shop this piece. We shook hands and that was the end of it. I’m not sure how that is considered pushy as that was not remotely our intention. I thought that I was being helpful i explaining yo you what we found. I will reach out to you tomorrow when we are in the shop to see what we could have done better to express ourselves without coming off as pushy. Sincerely Lawrence (owner Pace)

- Pace Tire Pros