Always a great experience. Most times I just walk in without an appointment because somersomemay have just poopped up and they always say give us a few minutes & we'll see you. They never turn me away. Just last week I brought my car in because 4 lights came on at once when I started it, I was driving home from work on the Island & got there 10 min before closing, they took my keys & more info & said they would look at it in the morning. A couple of min after I left they called & said this should be covered under my warranty at Honda & if they touched it they would have to charge me. Honda was closed as well so I had it towed in the morning but they didn't have to tell me that, they could have just fixed the car like I asked. Nope, these guys are good honest people. I went back yesterday with my car because Honda left a hubcap in my backseat & I had a question. I always forget their names but the gentleman who saw me first & was in the middle of something else immediately came outside put my cap back on & answered my questions (I was questioning something Honda did). I think they are great guys who care about what they do and have good personalities to match. Oh and as a woman going into a service station you never feel intimated or like they are just giving you a line & taking your money because they are not like that, very respectful. I have referred many people to them & am confident when I do.