I bought my car in Saturday morning to get New York state inspection. Gentleman behind the counter was courteous and professional. Think of it as a doctor's office. You get there early you leave early. What I know about Pace tire is, if you have to wait a few hours it's because of mechanics are well-trained, and who doesn't want to go to a place nowadays where Mechanics will not rip you off. This is the place to go. I'm not the owner just a customer! Frank