When I went for my inspection the machine was down. They weren't sure if it would be working later on that same day. I didn't think I was going to have it done that day. They told me to call back in 3 hours to see if it was working. I did just that and was so happy to hear them tell me to bring my car back so I could get it done. They are very pleasant and do the best they can to help everyone that goes there to get the job done.